Shipping & Return

Shipping & Return

Effective Date: 2025.04.12
Last Updated: 2025.09.26.

At Sypa®, we are committed to providing you with a smooth shopping experience from checkout to delivery. Please review our Shipping & Return Policy below.

1. Shipping Information

Processing Time

  • Orders are processed within [1–3 business days] after payment is confirmed.

  • Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods & Delivery Times

  • Standard shipping: [3–5 business days]

Delivery times may vary based on location, carrier delays, or external factors beyond our control.

Shipping Costs

  • Free shipping available on all orders.

Tracking Your Order

  • Once your order has shipped, you will receive a confirmation email with a tracking number.

  • Tracking information may take up to 24–48 hours to update.

2. Return Policy

We want you to be completely satisfied with your purchase. If you’re not happy, you may return eligible items under the following conditions:

Eligibility for Returns

  • Returns must be initiated within 14 days of delivery.

  • Items must be unused, unwashed, and in original packaging.

  • Proof of purchase (order number, receipt) is required.

Non-Returnable Items

  • Gift cards

  • Perishable goods

  • Personal care and hygiene products

  • Customized or personalized items

  • Clearance or “Final Sale” products

How to Start a Return

  1. Contact us at srzkapcsolat@gmail.com with your order number and reason for return.

  2. Our team will provide instructions and, if applicable, a return shipping label.

  3. Ship the item back securely in original packaging.

Return Shipping Costs

  • Customers are responsible for return shipping costs, unless the product arrived damaged, defective, or incorrect.

  • If the return is due to our error, we will cover all costs.

3. Refunds

    • Refunds will only be issued to the original payment method used to place the order. If the original payment method is no longer valid, store credit will be provided.

      We’re sure you’ll love Sypa®, but if it’s not quite what you expected, we’ve got you covered! Here’s how it works:

      Unused Product Returns: If you haven’t opened or used your Sypa®, you can return it within 14 days of receiving it. Just send it back, and we’ll process a refund (return shipping is on you, and any label fees will be deducted from the refund).

      Your 30-Day Journey: If you’ve started using Sypa®, we encourage you to fully experience the benefits with a 30-day commitment on your journey to quit. After completing 30 days, if you feel it’s not right for you, you have an extra week to let us know, and we’ll gladly process your refund. This gives you plenty of time to truly experience the impact!

      If you are returning your Sypa after 30 days of trying, please make sure you comply with the following conditions:

      • The habit tracker must be fully completed and included in the return package

      • The return is initiated within 1 week after completing the 30-day trial period.

      • Returns must comply with all instructions provided to ensure a valid refund

      • Only 1 completed Journey Pack used per person, will be refunded. If multiple used Journey Packs are returned, we need to received multiple selfies with the completed habit tracker, proving that the 30 days have been completed by all users

      Discounted Purchases: If you applied for a discount, your right to a refund after use is waived. However, if the product and bags are unopened, you can still return it within 14 days of receiving it.

      Parcel lost in transit?
      If your parcel is lost in transit, please notify us at srzkapcsolat@gmail.com within 10 business days of the estimated delivery date. Include your order number and any tracking details available.

      1. If your parcel is confirmed lost in transit for the first time, it will be reshipped to a pickup point near you.

      2. If the order is not picked up from the pickup point and is returned to us automatically, you will not receive a refund.

      3. A refund will only be issued if the order is sent back to us directly by the customer.

      Our support team will assist you in locating your package or determining next steps if necessary.

       

    Refund Policy for Journey Packs
    Refunds for used Journey Packs are available under the following conditions:

    • A refund can be issued for the used amount of Journey Packs based on the number of people who have actively tried Sypa for a month.

    • For example, if you purchased one Journey Pack for yourself and used it for a month, the refundable amount would correspond to the price of one Journey Pack.

    • If you purchased multiple Journey Packs to quit smoking with others, you will receive a refund for the number of Journey Packs corresponding to the number of people who actively tried them for a month. To receive a refund of multiple Journey Pack, you will have to submit proof by sending a selfie with a filled out habit tracker. 

    To request a refund under this policy, please contact us at srzkapcsolat@gmail.com with your order number and details about the use of the Journey Packs.

    Additional Notes

    • If Sypa is negatively affecting you, stop use immediately, consult your doctor, and inform our support team.

    • Refunds will only be processed to the original payment method used to make the purchase. If the original payment method is no longer valid, store credit will be issued.

    For any questions or concerns, contact us at srzkapcsolat@gmail.com

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or wrong item, please contact us within [7 days] of delivery with photos of the issue. We will arrange a replacement or issue a full refund at no cost to you.

5. Contact Us

For any questions about shipping or returns, please contact us:

Sypa®
Email: srzkapcsolat@gmail.com